ledak Privacy Policy

This page describes what we collect when you use ledak and how we keep that data protected. We at ledak take your privacy seriously. Our commitment is to be transparent about what information we gather, why we need it, and how we handle it across our platform.

When you open an account on ledak, deposit funds via DANA, e-wallet, mobile banking, or local payment, or place a wager on Liga 1 or live-dealer tables, we collect personal data. We use that data only to verify your identity, process your transactions, settle your bets fairly, and comply with local law. We do not sell your data to third parties. We do not use it for marketing without your consent. Our servers may sit outside your jurisdiction, but we apply the same security standards everywhere.

Our policy sets out your rights, our obligations, and how to contact us if you have questions about your data.

What we collect on ledak

We collect your email address, phone number, full name, date of birth, and government-issued ID number when you register. We also collect your residential address and proof of address (utility bill, bank statement) during KYC verification. We collect payment details—your bank account number, card number, or e-wallet identifier—only when you deposit or request a withdrawal. We do not store full card numbers; we tokenize them so only the last four digits appear in your transaction history.

We collect your betting history, game play logs, and account balance. We collect your IP address, device type, browser version, and approximate location (city level, not street address) from your connection. We collect cookies and similar tracking identifiers so we can recognize you when you return and keep you logged in. We collect support tickets, chat transcripts, and email correspondence if you contact our team.

How we use your data on ledak

We use your identity data to verify you are who you claim to be and to comply with anti-money-laundering (AML) and know-your-customer (KYC) rules. We use your payment data to process deposits and withdrawals. We use your betting history to calculate your winnings, settle your bets, and detect fraud or unusual account activity. We use your device and location data to prevent account takeover and to block access from jurisdictions where our service is not available.

We use your email and phone number to send you transaction confirmations, withdrawal notifications, and security alerts (e.g., password reset requests, two-factor authentication codes). We do not send marketing emails unless you opt in. We use your support tickets to resolve your issues and to improve our customer service. We use aggregated, anonymized data (e.g., "X thousand users in Jakarta played blackjack during Idul Fitri") to understand platform usage and optimize performance.

Third-party processors and data transfers

We use payment processors (e.g., Stripe, Adyen) to handle DANA, e-wallet, mobile banking, and local payment transactions. These processors see your payment details but do not see your betting history or account balance. We use cloud hosting providers (e.g., AWS, Google Cloud) to store your data. We use email and SMS providers to send you notifications. We use analytics tools to measure platform performance. All processors sign data-processing agreements that require them to protect your data and use it only for the services we contract them for.

Your data may be transferred to servers outside Indonesia. We apply encryption in transit and at rest so your data remains protected regardless of server location. If you are in the European Union, we comply with GDPR transfer mechanisms. If you are in Indonesia, we comply with Indonesian data protection law.

Your rights on ledak

You have the right to access your data. Log into your ledak account and view your profile, transaction history, and betting records. You have the right to correct inaccurate data—contact our support team with proof of the correct information. You have the right to request deletion of your account and associated data, subject to legal retention requirements (e.g., we must keep transaction records for seven years for tax and AML compliance).

You have the right to opt out of non-essential cookies. You can disable cookies in your browser settings, though this may affect your ability to stay logged in. You have the right to withdraw consent for marketing emails at any time by clicking the unsubscribe link in the email or contacting support. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Cookies and tracking on ledak

We use session cookies to keep you logged in during your visit. We use persistent cookies to remember your preferences (e.g., language, theme) across sessions. We use analytics cookies to count page views and measure which games are most popular. We use security cookies to detect and prevent fraud. All cookies are set by ledak or our trusted processors; we do not allow third-party advertisers to set cookies on our platform.

You can delete cookies from your browser at any time. Most browsers allow you to block new cookies or alert you when a cookie is set. If you disable all cookies, you will need to log in each time you visit ledak, and some features may not work correctly.

Data retention on ledak

We keep your account data (name, email, address, ID number) for as long as your account is active, plus seven years after closure for legal and tax compliance. We keep your transaction history for seven years. We keep your support tickets and chat logs for two years. We keep your IP address and device logs for 90 days. We delete analytics cookies after 13 months. If you request account deletion, we anonymize your data within 30 days and delete it within one year, except where law requires us to retain it longer.

Contact us about your data

If you have questions about this policy, want to access your data, or wish to exercise your rights, contact our support team. We respond to data requests within 14 days. Our support team speaks English and Indonesian and is available during standard business hours. You can also reach our data protection officer directly if you believe we have violated your privacy rights.

We update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on ledak. Your continued use of our platform after an update means you accept the new policy.